Refunds

Make a Risk Free Purchase

Baseline Nutritionals® guarantees every product you purchase for 30 days from date of delivery. If for any reason you change your mind about your purchase, just return the opened and unopened portions of the order and we will promptly and cheerfully refund the full purchase price of those products. It's safe to order, that’s our absolute money-back guarantee. That's our commitment to you.

Refund Method

Reminder: Returns will not be processed after 30 days from date of delivery. An RMA is needed, see below. Once the product is received with the proper authorization a full refund is given (less shipping and handling.) No refunds will be issued for product that was "thrown away". Only one opened package of any product is eligible for return.

Please note: opened items are not eligible for purchase in the future.

Credit is issued back to the original credit card used for the purchase. We cannot refund to an alternate credit card. No refunds are given by check.

Returns Must be Authorized by Customer Support

Please contact customer support for a Return Authorization Number.

Customer service by phone: (800) 440-3120
by email: contactus@baselinenutritionals.com
.

You will need to provide the following information:

  • Reason for the return
  • Which product(s) you are returning
  • Are they opened or unopened
  • Lot number(s)

Once you receive the Return Authorization number, please return the product to:

Baseline Nutritionals, Inc.
Return Auth No:
19360 Rinaldi St. #370
Porter Ranch, CA 91326

Damaged Product

It's rare that a package is damaged in transit. However, when it does -- you must retain the damaged product plus the damaged or tampered box. We will file a claim with FedEx. They will then contact you to pick up the product and the box. Once that's been done we will promptly send out the replacement or give you a refund. 

Note: No refund or replacement will be given unless the damaged product is returned to us, or has been picked up by FedEx. In other words we don't give refunds or make replacements if the product was “thrown away.” You must produce the damaged product in order for it to be replaced or to receive a refund.

Missing Package

It’s rare a package goes missing or is lost in transit. However, when it does happen, please contact us immediately by email or by phone.  If your package was shipped USPS International, and has been more than 30 days, please contact us.  If your package was shipped via Fed Ex, a trace will be started and filed with Fed Ex promptly upon acknowledgement of the lost/missing package. Please be aware that this process takes up to 72 hours (business days only). 

Note: Allow for additional shipping time during peak seasonal times of the year.

Exchanges

We do not offer Product Exchanges.

Payment Method

We accept all major credit cards (Visa, MasterCard, American Express, and Discover). We do not accept checks, money orders or PayPal.

Privacy and Security

We respect your right to privacy. Therefore, we do not sell any names or any information to a mailing list, or third party. We only use your information to help us process your orders and better serve you.

Personal Information is stored on this site. The "Personally identifiable information" means we collect your name, address, e-mail address, telephone number, your user name and password. This information allows you to log-in for convenient online buying. You have access to your information and can change your personal information including your user name and password.

Personal information also allows Customer Support to quickly pull up your customer record for convenient re-ordering.

For a complete description of our website privacy policy, see our Privacy Policy 

Security

Our website uses Secure Sockets Layering (SSL) to encrypt your personal information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online at our website is just as safe as giving your credit card number over the phone. Furthermore, we do not store credit card numbers in our system for added security measures.